…and I was disconnected. At their end, not mine – I had Delta on speaker and was not holding the phone.
Great job, guys.
I’m trying again. I’ll update to tell you how it worked out this time.
UPDATE: 23 minutes on this second try…and still no answer. Delta should change the name of this function to Customer Disservice.
FURTHER UPDATE: We’re up to 30 minutes. A half hour. And no customer service representative on the line yet. Incredible. And, from a consumer standpoint, a bad joke. The only reason I’m sticking with this is to blog about what eventually will happen. Absent that reason, I would have hung up in disgust long ago.
FINAL UPDATE: After 35 minutes, I got an agent on the line. She was very nice. As for my opinion of Delta’s customer service, I don’t like to use the necessary language.
An obvious suggestion for Delta: if the wait is going to be longer than, say, five minutes, shouldn’t callers be given an estimate? Many companies provide this, so Delta certainly can as well.